Shipping & Returns

Thank you so much for supporting Allie's Alley! Please read the information below before placing your order.

Shipping Information

Processing Time

All items are handmade with care.
Please allow 3–5 business days for your order to be created and prepared for shipment. Processing times may vary slightly during busy seasons. Everything is made-to-order. 

Shipping Locations

We currently ship only in the United States of America.

Shipping Rates

Shipping costs are calculated at checkout based on your location and order size.

Shipping Methods

Orders are shipped via USPS.

Estimated delivery times (after processing):

  • Standard Shipping: 3–5 business days

  • Priority Shipping (if available): 1–3 business days

Please note that delivery times are estimates and may be affected by carrier delays.

Order Tracking

Once your order ships, you will receive a confirmation email with tracking information.

Lost or Delayed Packages

Once an order has been marked as delivered by the carrier, we are not responsible for lost or stolen packages. If your package is delayed or missing, please contact the carrier directly with your tracking number.

Returns & Exchanges

Because all items are handmade, we have the following return policy:

Returns

To be eligible for a return:

  • The item must be unused, unworn, and in its original condition

  • Free of pet hair, scents, or damage

  • A return request must be made within 14 days of delivery

Exchanges

Exchanges may be accepted on eligible items. Please contact us before sending anything back.

Return Shipping

Customers are responsible for return shipping costs unless the item arrives damaged or incorrect.

Shipping costs are non-refundable.

Refunds

Once your return is received and inspected, refunds will be processed to the original payment method within 5–7 business days.
Original shipping charges are not refunded.

Damaged or Incorrect Items

If your item arrives damaged or incorrect, please contact us within 48 hours of delivery with clear photos so we can make it right.

Care Disclaimer

Handmade crochet items require gentle care. Damage caused by improper washing, wear, or handling is not considered a defect and is not eligible for a return or refund.

Contact Us

If you have any questions about shipping or returns, please contact us at:
neonallie@outlook.com

We aim to respond within 1–2 business days.